Privacy Policy

This Privacy Policy explains how ChatDoc collects, uses, and discloses your personal information when you use our telehealth platform, including our website and mobile app (collectively, the "Platform").

1. Information We Collect

We collect several types of information when you use ChatDoc:

• Registration Information: When you register for an account, we collect information such as your name, email address, phone number, and date of birth.
• Medical Information: You may provide medical history details, symptoms, medications, and other health information during consultations.
• Uploaded Documents: You can upload supporting documents like lab results or prescriptions for doctor review.
• Device Information: We collect information about the device you use to access the Platform, such as operating system, device model, and IP address.
• Usage Information: We collect data about your activity on the Platform, such as appointment bookings, communication with doctors, and pages you visit.

2. How We Use Your Information

We use your information to:

• Provide and improve our services, including facilitating consultations and processing payments.
• Verify your identity and ensure the security of the Platform.
• Send you important information about your appointments and account activity.
• Respond to your inquiries and provide customer support.
• Analyze usage data to improve the Platform and user experience.

3. Sharing Your Information

We may share your information with third-party service providers who help us operate the Platform, such as data storage providers or payment processing companies. We will only share the information necessary for them to perform their services.

We may also disclose your information if required by law, to protect the rights of ChatDoc or others, or in connection with a potential merger, acquisition, or bankruptcy proceeding.

We will never sell or share your personal information with third-party marketers without your consent.

4. Your Choices

You have choices regarding your information:

• Access and Update: You can access and update your personal information through your account settings.
• Marketing Communications: You can opt-out of receiving marketing communications from ChatDoc.
• Data Retention: We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure.

6. Children's Privacy

Our Platform is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

7. International Transfers

Your information may be transferred to and processed in countries outside of Nigeria, where data protection laws may be different. We take steps to ensure adequate protection for your information, such as using standard contractual clauses approved by regulators.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the revised Privacy Policy on the Platform.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at Phone: +2348061789101, email: info@chatdoct.com.