ChatDoc Telehealth Privacy Policy

Who We Are

Chatdoc is a telemedicine platform dedicated to providing accessible, affordable, and quality healthcare services to patients in Nigeria, especially those in underserved and rural areas. Our mission is to connect patients with qualified medical professionals through seamless virtual consultations via chat, phone, and video calls. We understand the importance of protecting your personal information and are committed to handling it with care.

Data Collection and Use

When you register for our platform, we may collect personal information such as your name, date of birth, contact details, medical history, payment information, and location. We may also collect information about your device and how you use our platform.

We use your information to provide healthcare services, process payments, communicate with you, and improve our platform. This includes matching you with appropriate healthcare providers, scheduling appointments, and providing medical advice or prescriptions. We may also use your information for research and development purposes to enhance our services.

Data Sharing and Security

We may share your information with trusted third-party service providers who assist us in operating our platform, such as payment processors, data analytics providers, and cloud service providers. These third parties are required to maintain the confidentiality of your information. However, we are not responsible for the data privacy practices of these third parties.

We prioritize the security of your personal information. We implement robust security measures to protect your data from unauthorized access, disclosure, or alteration. While we cannot guarantee absolute security, we are committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal information for as long as necessary to fulfill the legitimate purposes outlined in this statement, and in accordance with applicable Nigerian data protection laws and regulations. This includes:

• Providing you with healthcare services and ensuring the continuity of your care
• Maintaining accurate and complete medical records for future reference
• Fulfilling legal and regulatory obligations, such as responding to legal inquiries
• Complying with court orders or requests from law enforcement agencies
• Conducting research and development activities to improve our platform and services (with appropriate anonymization of your data)

Data Privacy for Healthcare Providers

As a healthcare provider on the Chatdoc platform, you are responsible for handling patient data in accordance with Chatdoc's data privacy policy and applicable Nigerian data protection laws. This includes:

• Protecting patient data from unauthorized access, disclosure, or use
• Only accessing and using patient data as necessary for providing care
• Disclosing patient information only with the patient's consent or as required by law
• Complying with data breach notification requirements in the event of a security incident